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Customer Feedback Survey

The governance requirements of the Railway Approvals independent Supervisory Board require this online Customer feedback to monitor how we have provided certification services.

Your responses are confidential and will be used only to shape the continuous improvement programme at Railway Approvals.

Our Independent Supervisory Board meets twice a year, and if you would like come and discuss any aspect of our work, please do contact us for the date of the next Supervisory Board meeting

If we have recently completed approvals work for you, or you are part way through a certification project, or if we have only responded with a tender/proposal, and you would like to provide us with feedback, would you please fill-out the form below? If you have more than one project on which to provide feedback; if possible, please fill-out a new online form for each separate project?

Question

1. How well did Railway Approvals’ proposal/tender meet your requirements? Please indicate on the scale below Railway Approvals Proposal/Tender was: Not at all what I expected Less than I expected What I expected Better than I expected Far more than I expected Don't know

2. When thinking about the cost of this project, how did Railway Approvals cost compare to equivalent supplier(s)’ costs? Railway Approvals costs compared to other equivalent suppliers was: Lowest Cost Cheaper About the same More expensive Off the scale!

3. Thinking about milestones, deadlines and final deliverables (e.g. Documentation) for this project, how would you say Railway Approvals met these? Railway Approvals performance in meeting project milestones, deadlines & deliverables (e.g. Documentation) was: Earlier than planned On-time Late Very Late Mixed performance* * Please explain in comments below

4. How would you rate Railway Approvals’ communications with you/your organisation during this project? Not at all what I expected Less than I expected What I expected Better than I expected Far more than I expected Don't know

5. And how would you rate the professionalism of Railway Approvals staff which carried out this project? Which of the following categories best describes Railway Approvals staff? Very professional Always professional & competent Generally competent & professional Lacking comeptence & professionalism Very unprofessional

6. Please let us know any comments and feedback which would help to improve our service to Customers? Leave your comments here