Duties of Customers

Before entering into a contract with Railway Approvals Limited (RAL) for the provision of conformity assessment services, the customers authorised representative shall be provided with a copy of Railway Approvals Limited Terms and Conditions (RAL-P-F030) which advises the customer of their rights and duties in respect of the related conformity assessment.

Such rights/duties include:

Co-operation as required to assist RA L in the conduct of the evaluation, including provision of documentation and access to equipment, records and personnel as appropriate.
Requirements, restrictions or limitations on the use of the RAL logo.
Not to use certification/inspection reports in such a manner as to bring RAL into disrepute or make a statement regarding conformance that could be misleading (e.g. in its own documents, brochures or advertising). Incorrect/misleading references to certification/reports could lead to withdrawal of certification/reports and, if warranted, legal action.

NOTE: Where certification has been obtained on the basis of Quality System Assessment, all advertising, statements etc. should refer to system certification, NOT product conformity.

Keeping records of complaints and corresponding action relating to conformity assessment, to be made available upon request.
Advise RAL of any changes, such as modification to vehicles/equipment, which may affect the validity of the issued documentation.
Upon suspension/cancellation of any certification, discontinue its use of all advertising matter containing reference to certification and return any certification documents as required.

These rights/duties are incorporated into the RAL standard terms and Conditions of Supply Document.

Services offered by RAL may have specific duties to be notified/undertaken by customers. Such details shall be included in the relevant procedures for the provision of those services.