
DUTIES OF CUSTOMERS
Before entering into a contract with Railway Approvals Limited (RAL) for the provision of conformity assessment services, the customers authorised representative shall be provided with a copy of Railway Approvals Limited Terms and Conditions (RAL-P-F030) which advises the customer of their rights and duties in respect of the related conformity assessment.
Such rights/duties include:
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Co-operation as required to assist RA L in the conduct of the evaluation, including provision of documentation and access to equipment, records and personnel as appropriate.
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Requirements, restrictions or limitations on the use of the RAL logo.
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Not to use certification/inspection reports in such a manner as to bring RAL into disrepute or make a statement regarding conformance that could be misleading (e.g. in its own documents, brochures or advertising). Incorrect/misleading references to certification/reports could lead to withdrawal of certification/reports and, if warranted, legal action.
NOTE: Where certification has been obtained on the basis of Quality System Assessment, all advertising, statements etc. should refer to system certification, NOT product conformity.
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Keeping records of complaints and corresponding action relating to conformity assessment, to be made available upon request.
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Advise RAL of any changes, such as modification to vehicles/equipment, which may affect the validity of the issued documentation.
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Upon suspension/cancellation of any certification, discontinue its use of all advertising matter containing reference to certification and return any certification documents as required.
These rights/duties are incorporated into the RAL standard terms and Conditions of Supply Document.
Services offered by RAL may have specific duties to be notified/undertaken by customers. Such details shall be included in the relevant procedures for the provision of those services.